open a ticket

Need help?

Please fill out the support form to open a ticket via mail. Kindly describe one issue per submission to help us assist you more efficiently.
Your ticket will remain valid for 30 days, and we’ll get back to you as soon as possible, based on our business hours and time zone (see details below). Please don’t forget to check your spam folder to make sure our response didn’t end up there.

  • Working hours: Monday to Friday, 10:00 AM – 6:00 PM (CET)
  • Time zone: Central European Time (Rome, Italy)
View Support Site
This field is required.
Enter your website URL (if relevant for theme installation).
This field is required.
Request type
Select the type of support you need.
This field is required.
If applicable, please enter your order or invoice number received via email after purchasing the product.
This field is required.
Please indicate the month and year.
This field is required.
Please describe your issue or request in detail so we can assist you promptly (e.g. refund reason or selected theme installation package).
This field is required.
This field is required.

Not covered under support

  • Custom code requests (CSS, PHP, JS, functions, etc.)
  • Troubleshooting third-party plugins or themes
  • Server, hosting, or domain-related issues
  • WordPress installation, setup, or general training
  • Advanced theme customizations outside the original design
  • Email setup or configuration
  • Performance optimization (speed, caching, etc.)
  • Fixes caused by user-made edits or customizations
  • SEO configuration or troubleshooting
  • General tech support unrelated to the product
  • Design alterations or template edits beyond what’s included
  • Ongoing maintenance or updates after installation